Plan · Where to play
06.AI governance and responsible use
The guardrails for using AI responsibly with customers and prospects: approved use cases, data handling, human-in-the-loop reviews, transparency, and the governance forum that signs off on new AI-touching workflows.
Sufficient when: Sufficient when every customer-facing AI use case has a documented owner and review.
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Sub-processes
6 processes in this dimension
- Agent and model monitoring audit
- AI use case intake and approval
- Data consent and privacy in commercial ai
- Human in the loop and escalation policy
- Responsible AI principles and guardrails
- Vendor and tool governance