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Do · How to win

07.Org, roles and AI literacy

The commercial operating model in the AI era — roles, spans of control, career paths and the baseline AI literacy every commercial role is expected to have. Covers how AI changes what humans do, not just what tools they use.

Sufficient when: Sufficient when >60% of commercial staff use approved AI tools weekly.

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Sub-processes

6 processes in this dimension

  • AI literacy capability building
  • Change management and adoption
  • Commercial operating model and roles
  • Human agent collaboration model
  • Incentive and compensation design
  • Revops function design
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